Field Service Technician

Date: Jan 5, 2023

Location: Providence, RI, US, 02910

Company: accobrands

Achieve. Create. Collaborate. Organize.
Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.

Job Summary

Calling all copier/printer and field repair technicians, we have a great career for you! Are you tired of loading software? Do you miss the days when you trained operators to help them be more successful, replaced rollers, gears, motors, solenoids and utilized your electro-mechanical expertise to diagnose a machine problem?

ACCO Brands/GBC is seeking a Field Service Technician to repair and maintain roll laminators, business card cutters, ream paper cutters, punch machines, and other print finishing equipment in the Providence, Rhode Island area. Get back to utilizing your skillset and enjoy repairing office equipment again as a GBC Field Service Technician!

What we offer:

  • A solid wage with the opportunity for bonus and commission
  • 401k plan with up to a 6% company match
  • Company Paid benefits including:
    • Medical, Dental, Vision
    • Telehealth
    • Health Savings Account (HSA)
    • Flexible Spending Account (FSA)
    • Basic and AD&D Life Insurance
    • Employee Assistance Program
    • Accident & Critical Illness Insurance
    • Legal Plans
    • Plus more!
  • Company van provided including insurance, fuel card and maintenance.
  • Company credit card to make local purchases on tools and hardware items.
  • Phone stipend to offset the cost of your cell phone (many carriers offer an ACCO Brands discount on phone plans)
  • Paid-time off including 15 vacation days, 4 floating holidays, 5 emergency time off (ETO) days, and 8 company-paid holidays
  • The ability to grow! We offer a strong career track with internal promotions to management positions
  • Being part of a service organization with an average of 12 years in seniority


  • Perform break/fix service calls in an assigned area
  • Service, install, diagnose, and repair binding, laminating, cutting, folding, stitching, and other document handling equipment in print centers and schools
  • Manage parts, inventory, and daily schedule to meet customer expectations
  • Provide operator training to customers on machine operations and job setup
  • Support other technicians with repairs and maintenance when needed, including travel to other field locations in emergency situations
  • Provide outstanding service to our clients and promote business.



  • Two (2) year associate degree, trade certifications, or equivalent field experience required
  • Valid driver’s license with a clean driving record required
  • Electro-Mechanical experience using a multi-meter to troubleshoot circuits and reading schematics to troubleshoot machines. Prior experience as a HVAC technician, Electrician, Automotive Mechanic, or repair work performed in the Military preferred.
  • Strong mechanical aptitude and diagnostic experience
  • Excellent customer service, communication, reliability, and time management skills
  • Self-starter and self-motivated
  • Experience with utilizing a computer and software such as Microsoft Office
  • Local candidates only – No relocation assistance will be provided

About Us:

You know our brands. You love our brands. You just may not know they are ours.

If you have touched a PowerA® gaming controller, a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of over $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

Apply and build a successful future with ACCO Brands.

More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at


Equal Opportunity Employer

At ACCO Brands, we are committed to providing an environment of fairness and mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical and mental disability, veteran status, and any other characteristic protected by applicable law. ACCO Brands believes that a diverse and inclusive work environment is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.



Accommodation for applicants with disabilities will be provided in all parts of the recruiting process as required under the ACCO Brands Canada AODA policy.  Applicants are asked to make their needs known in advance.

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island