IT Business Services Site Lead I

Date: Feb 14, 2024

Location: Lake Zurich, IL, US, 60047

Company: accobrands

Achieve. Create. Collaborate. Organize.
Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.

Job Summary

The IT Business Services Site Lead role will lead a team of people to deliver technical support for Windows and iOS computers and perform installation and configuration on a variety of desktop platforms and peripherals, and act as the go-to IT resource for the site by providing the highest level of customer service.  This role will provide exceptional technical service to corporate Executive C Suite employees as quickly as possible.

Responsibilities

  • Lead a team of IT Support Specialist 3 team members as part of the global IT Business Services team to deliver quality technical support
  • Design and configure various solutions for end user computing environments
  • Serving as the point of contact for Senior Level Executives in the main corporate offices requires the ability to quickly provide solutions to issues by working with limited supervision and high degree of latitude for independent judgement
  • Provide leadership for the enterprise desktop computing environment and network administrative functions
  • Provide leadership across the enterprise in support of ACCO Brands support desk services, including managing internal, outsourced, and offshore resources as required
  • Comprehensive knowledge of operational procedures for computing support, Help Desk support, servers, network, Windows, and MAC operating systems, and troubleshooting concepts
  • Comprehensive knowledge of broad range application and infrastructure architectures in broad sense, as it related to computer hardware and software, operating systems, relational databases, and client/server concepts
  • Provides onsite telecommunications system support, troubleshooting, and configuration
  • Investigates and resolves complex computer software problems
  • Resolves user requests for technical assistance through either telephone, online, or on-site support
  • Deliver VIP support for corporate executives and their direct reports
  • Develop and maintain desktop standards through testing and certification of hardware and software
  • Responsible for compliance with company licensing requirements
  • Configure and debug remote connectivity issues for remote personnel and outside vendor connectivity
  • Maintain security standards of user accounts and/or access
  • Escalates and coordinates problems as needed
  • Provides user training on simple system access and usage
  • Creation of training materials and instructions for end users
  • Assists users in the configuration of remote access solutions
  • Performs on-site visits to remote locations to resolve outstanding issues, travel as needed quarterly 
  • Other duties as required to support the ACCO global IT environment
  • Good communication skills, both oral and written
  • Implement new technologies and modern environments

Qualifications

  • Bachelor’s degree in a technical field and/or equivalent experience 
  • 8-11 years’ experience working with Windows, iOS devices, and Network Devices in a corporate environment
  • Ability to manage a team of technically skilled employees at multiple locations
  • MCSE, MCP, Comp TIA A+, and Cisco Certifications a plus
  • Working knowledge of Microsoft Operating Systems, Macintosh, iOS / Android, Active Directory, Microsoft Teams, and SharePoint
  • Proficient in Microsoft Office and Office365
  • Trained in ITIL processes
     

About Us:

You know our brands. You love our brands. You just may not know they are ours.

If you have touched a PowerA® gaming controller, a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of over $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

Apply and build a successful future with ACCO Brands.

Click here to learn more about our employee benefits. 

More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at www.accobrands.com.

 

Equal Opportunity Employer

At ACCO Brands, we are committed to providing an environment of fairness and mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical and mental disability, veteran status, and any other characteristic protected by applicable law. ACCO Brands believes that a diverse and inclusive work environment is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

 

AODA

Accommodation for applicants with disabilities will be provided in all parts of the recruiting process as required under the ACCO Brands Canada AODA policy.  Applicants are asked to make their needs known in advance.


Nearest Major Market: Chicago