Bilingual Customer Service Representative

Date: May 14, 2024

Location: Mississauga, CA, L5S 1C4

Company: accobrands

Achieve. Create. Collaborate. Organize.
Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.

Job Summary

We are seeking a talented Bilingual Customer Service Representative for our Mississauga, Ontario location! The ideal candidate will be passionate about serving the customer and committed to our mission of putting the customer first. Reporting to the Customer Service Team Lead, the Customer Service Representative will support a large variety of customers from small, local accounts through to large, strategic accounts. They will ensure the timely and accurate processing of all customer orders and inquiries with expedience and proficiency, with the goal of meeting company standards and exceeding customer expectations. 

If you are looking for a role where you can make an impact and where each day offers something new, then this opportunity is for you!

Responsibilities

  • Process incoming customer purchase orders via phone, fax and email; including order entry, order maintenance, credit and debit note processing
  • Place customer product orders using an ERP system while ensuring efficiency and high attention to detail.
  • Review and resolve issues related to pricing errors, discontinued items, below minimum quantities or below minimum order level. 
  • Initiate contact with the customer to communicate and resolve any issues, respond to customer inquiries and consistently provide excellent service.
  • Ensure Return Merchandise Authorizations (RMA) are issued in accordance with company policies.
  • Work closely with 3PL providers and logistics teams to effectively manage outbound orders. 
  • Collaborate with cross functional partners including Sales, Service, Marketing, Distribution and Finance to resolve product quality issues in a timely and efficient manner.
  • Develop strong knowledge of ACCO Brands products, policies, procedures and systems.
  • Support department manager by generating reports on department metrics.
  • Make recommendations for improvement of existing processes.

Qualifications

  • Minimum High School diploma
  • 1 to 2 years of experience in a customer service role preferred, but not required
  • Able to read, write and speak fluently in English and French
  • Excellent oral and written communication skills
  • Strong analytical and problem-solving skills
  • Able to work independently, with a strong sense of organization and attention to detail
  • Committed to service excellence to ensure the best possible customer experience
  • Demonstrated ability to handle stress and resolve conflicts with diplomacy and tact
  • Working knowledge of MS Office suite
  • Knowledge of Oracle, SAP and other ERP systems is considered an asset
  • Must be able to work from our Mississauga, Ontario location on a Hybrid basis. 

#LI-Hybrid

About Us:

You know our brands. You love our brands. You just may not know they are ours.

If you have touched a PowerA® gaming controller, a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of over $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

Apply now and build a successful future with ACCO Brands.

Click here to learn more about our employee benefits. 

More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at www.accobrands.com.

 

Equal Opportunity Employer

At ACCO Brands, we are committed to providing an environment of fairness and mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical and mental disability, veteran status, and any other characteristic protected by applicable law. ACCO Brands believes that a diverse and inclusive work environment is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

 

AODA

Accommodation for applicants with disabilities will be provided in all parts of the recruiting process as required under the ACCO Brands Canada AODA policy.  Applicants are asked to make their needs known in advance.